Falling asleep at the wheel: When good ai makes bad decisions
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A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
Most companies already run themselves. This is not news. It’s simply what happens when no one knows who’s responsible for anything. The modern corporation is
In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that
Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in
Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
AI no longer just powers our tools. It shapes how we think, how we lead, and how we assign value to human life inside organizations.
10 Powerful Ways Sensitive Thinkers Can Resist Authoritarianism As authoritarian regimes adapt—digitally, legally, and rhetorically—many citizens feel unprepared to resist them. Algorithms distract. Institutions deflect.
1 There is an image. The image was generated in approximately forty seconds. It shows a knight in a forest. The knight is mounted. The
Your AI is making decisions you can’t see, based on internal states you don’t know about, in exactly the situations where you’re counting on it
Most organizations treat storytelling as a craft problem. They hire a few good writers, tell them to “find great stories,” and wait for the magic
Your corporate team just designed a brilliant sustainability initiative. The ROI is solid. The brand positioning is perfect. Your investors will love it. There’s just
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
What LEGO’s Building Blocks Reveal About Digital Logic in Business While tech companies chase the next digital breakthrough, LEGO has quietly mastered digital logic using
Imagine waking up to your smart home adjusting the temperature, your fridge ordering groceries, and your car plotting the fastest route to work. Sounds convenient,