Falling asleep at the wheel: When good ai makes bad decisions
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A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to
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In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that
Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in
Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
AI no longer just powers our tools. It shapes how we think, how we lead, and how we assign value to human life inside organizations.
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You’ve likely heard about design thinking—but have you heard of strategic design—A design process that takes a more robust approach to innovation? Over 15 years
Design thinking has emerged as a transformative approach in various sectors, from business to education. In the military context, design thinking has evolved to address
In the bustling heart of London, Sarah, a product designer, faced a challenge. Her company was tasked with improving the city’s public transport experience. The