Falling asleep at the wheel: When good ai makes bad decisions
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A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
Most companies already run themselves. This is not news. It’s simply what happens when no one knows who’s responsible for anything. The modern corporation is
In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that
Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in
Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
AI no longer just powers our tools. It shapes how we think, how we lead, and how we assign value to human life inside organizations.
10 Powerful Ways Sensitive Thinkers Can Resist Authoritarianism As authoritarian regimes adapt—digitally, legally, and rhetorically—many citizens feel unprepared to resist them. Algorithms distract. Institutions deflect.
Client: Hospitality company operating 180+ locations with $400M annual revenue Challenge: Executive team had clear vision for AI-enhanced customer experience. Operations team was struggling to
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
The worst meeting I facilitate is always the same meeting: two departments that need each other but currently hate each other, stuck in a room
Most companies already run themselves. This is not news. It’s simply what happens when no one knows who’s responsible for anything. The modern corporation is
In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that
Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in