Turning your Shadow AI into Enterprise Strategy
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The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
1 There is an image. The image was generated in approximately forty seconds. It shows a knight in a forest. The knight is mounted. The
Your AI is making decisions you can’t see, based on internal states you don’t know about, in exactly the situations where you’re counting on it
Most organizations treat storytelling as a craft problem. They hire a few good writers, tell them to “find great stories,” and wait for the magic
The Silicon Valley Bank Story You Need to Know In March 2023, Silicon Valley Bank had $200 billion in assets and was the 16th largest
Your corporate team just designed a brilliant sustainability initiative. The ROI is solid. The brand positioning is perfect. Your investors will love it. There’s just
Client: Hospitality company operating 180+ locations with $400M annual revenue Challenge: Executive team had clear vision for AI-enhanced customer experience. Operations team was struggling to
Board Governance Redesign for National Professional Association Client: A national healthcare association with one 10,000 members and annual revenue of $8.5M Challenge: Board meetings consistently ran 6+
Customer Feedback Integration for Restaurant Group Client: Restaurant group operating 8 locations with shared operations team Challenge: Customer feedback existed in four different systems (online reviews, comment
AI Member Guidance Framework for Regional Trade Association Client: Regional trade association with 850 members in manufacturing sector Challenge: Members were asking staff “Should we use AI?”
Stakeholder Alignment Session for Federal Grant Program Client: Federal agency managing $400M grant program across 12 states Challenge: Program review meeting scheduled with OMB, agency leadership, state
The worst meeting I facilitate is always the same meeting: two departments that need each other but currently hate each other, stuck in a room
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
Three-star generals don’t worry about losing battles. They worry about fighting the wrong ones. In a windowless room at Fort Leavenworth, commanders pore over intelligence
In a notable incident from January 2015, ISIS sympathizers managed to hack the official Twitter and YouTube channels of the U.S. Central Command, posting menacing
The embedding of Artificial Intelligence (AI) into military operations has begun. This integration offers unprecedented data processing, decision-making, and operational efficiency capabilities. However, this technological
Design thinking has emerged as a transformative approach in various sectors, from business to education. In the military context, design thinking has evolved to address