Turning your Shadow AI into Enterprise Strategy
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The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
1 There is an image. The image was generated in approximately forty seconds. It shows a knight in a forest. The knight is mounted. The
Your AI is making decisions you can’t see, based on internal states you don’t know about, in exactly the situations where you’re counting on it
Most organizations treat storytelling as a craft problem. They hire a few good writers, tell them to “find great stories,” and wait for the magic
The Silicon Valley Bank Story You Need to Know In March 2023, Silicon Valley Bank had $200 billion in assets and was the 16th largest
Your corporate team just designed a brilliant sustainability initiative. The ROI is solid. The brand positioning is perfect. Your investors will love it. There’s just
Client: Hospitality company operating 180+ locations with $400M annual revenue Challenge: Executive team had clear vision for AI-enhanced customer experience. Operations team was struggling to
Board Governance Redesign for National Professional Association Client: A national healthcare association with one 10,000 members and annual revenue of $8.5M Challenge: Board meetings consistently ran 6+
Customer Feedback Integration for Restaurant Group Client: Restaurant group operating 8 locations with shared operations team Challenge: Customer feedback existed in four different systems (online reviews, comment
AI Member Guidance Framework for Regional Trade Association Client: Regional trade association with 850 members in manufacturing sector Challenge: Members were asking staff “Should we use AI?”
Stakeholder Alignment Session for Federal Grant Program Client: Federal agency managing $400M grant program across 12 states Challenge: Program review meeting scheduled with OMB, agency leadership, state
The worst meeting I facilitate is always the same meeting: two departments that need each other but currently hate each other, stuck in a room
The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
10 Powerful Ways Sensitive Thinkers Can Resist Authoritarianism As authoritarian regimes adapt—digitally, legally, and rhetorically—many citizens feel unprepared to resist them. Algorithms distract. Institutions deflect.
In the bustling heart of London, Sarah, a product designer, faced a challenge. Her company was tasked with improving the city’s public transport experience. The
The educational landscape is rapidly changing, the traditional classroom, characterized by whiteboards and rote learning, is becoming a relic of the past. As society transitions
Public policymaking is viewed and taught as a problem-solving process. This traditional approach to policymaking is reactive and one-dimensional. By focusing on the ‘problem, ’