Turning your Shadow AI into Enterprise Strategy
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The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no
1 There is an image. The image was generated in approximately forty seconds. It shows a knight in a forest. The knight is mounted. The
Your AI is making decisions you can’t see, based on internal states you don’t know about, in exactly the situations where you’re counting on it
Most organizations treat storytelling as a craft problem. They hire a few good writers, tell them to “find great stories,” and wait for the magic
The Silicon Valley Bank Story You Need to Know In March 2023, Silicon Valley Bank had $200 billion in assets and was the 16th largest
Your corporate team just designed a brilliant sustainability initiative. The ROI is solid. The brand positioning is perfect. Your investors will love it. There’s just
Client: Hospitality company operating 180+ locations with $400M annual revenue Challenge: Executive team had clear vision for AI-enhanced customer experience. Operations team was struggling to
Board Governance Redesign for National Professional Association Client: A national healthcare association with one 10,000 members and annual revenue of $8.5M Challenge: Board meetings consistently ran 6+
Customer Feedback Integration for Restaurant Group Client: Restaurant group operating 8 locations with shared operations team Challenge: Customer feedback existed in four different systems (online reviews, comment
AI Member Guidance Framework for Regional Trade Association Client: Regional trade association with 850 members in manufacturing sector Challenge: Members were asking staff “Should we use AI?”
Stakeholder Alignment Session for Federal Grant Program Client: Federal agency managing $400M grant program across 12 states Challenge: Program review meeting scheduled with OMB, agency leadership, state
The worst meeting I facilitate is always the same meeting: two departments that need each other but currently hate each other, stuck in a room
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
Imagine waiting three hours at the DMV only to be told you’re missing a form. Or picture a small business owner waiting months for permit
What LEGO’s Building Blocks Reveal About Digital Logic in Business While tech companies chase the next digital breakthrough, LEGO has quietly mastered digital logic using
Small, intentional changes can have profound ripple effects—not just for the individuals you serve but for your organization’s culture. A thoughtful adjustment, like simplifying a
Imagine waking up to your smart home adjusting the temperature, your fridge ordering groceries, and your car plotting the fastest route to work. Sounds convenient,
In a notable incident from January 2015, ISIS sympathizers managed to hack the official Twitter and YouTube channels of the U.S. Central Command, posting menacing
I just finished reading Ron Wakkary’s book Things We Could Design. The book addresses the transformative power of things and nonhuman animals. It has forced
Design thinking has emerged as a transformative approach in various sectors, from business to education. In the military context, design thinking has evolved to address
In the bustling heart of London, Sarah, a product designer, faced a challenge. Her company was tasked with improving the city’s public transport experience. The
The public sector faces increasing demands to deliver efficient, user-centric services in today’s rapidly evolving world. As governments and public organizations grapple with these challenges,