Falling asleep at the wheel: When good ai makes bad decisions
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A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800
You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to
For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on
After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate
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In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers
There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that
Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in
Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a
When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to
AI no longer just powers our tools. It shapes how we think, how we lead, and how we assign value to human life inside organizations.
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Client: Hospitality company operating 180+ locations with $400M annual revenue Challenge: Executive team had clear vision for AI-enhanced customer experience. Operations team was struggling to