
Falling asleep at the wheel: When good ai makes bad decisions
A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800

A recent study found that professional consultants working with AI assistance made worse decisions than consultants working alone. It wasn’t a small study. Nearly 800

You’ve seen it happen. A high-stakes project has an impossible deadline. A few star players emerge. They work nights and weekends, make unilateral decisions to

For the last decade, the corporate world has been hypnotized by a single metaphor: “Data is the new oil.” We believed it. We acted on

After two decades watching the defense sector celebrate digital dashboards as “transformation,” I need to say something uncomfortable: If your system just helps people collaborate

Most companies already run themselves. This is not news. It’s simply what happens when no one knows who’s responsible for anything. The modern corporation is

In June 2024, McDonald’s quietly shut down its AI-powered drive-thru ordering system after viral videos showed it adding hundreds of unwanted Chicken McNuggets while customers

There is a particularly seductive kind of story we tell ourselves when we’re afraid. It’s a story of secret knowledge, of a terrible truth that

Why Smart Leaders Ditch the Genius Myth and Grow Their People Instead The KIPP Revolution: Systems Over Stars In 1996, a small charter school in

Research consistently shows that most innovation initiatives fail, with studies indicating that up to 85% of product innovations never achieve their intended results. Yet in a

When was the last time you celebrated a design project that improved users’ lives—while quietly knowing the system remained problematic? Human-Centered Design (HCD) promises to

AI no longer just powers our tools. It shapes how we think, how we lead, and how we assign value to human life inside organizations.

10 Powerful Ways Sensitive Thinkers Can Resist Authoritarianism As authoritarian regimes adapt—digitally, legally, and rhetorically—many citizens feel unprepared to resist them. Algorithms distract. Institutions deflect.

The best AI policy starts with a question, not a rule. Ask your staff to show you the AI tools they’re already using. Promise no

1 There is an image. The image was generated in approximately forty seconds. It shows a knight in a forest. The knight is mounted. The

Your AI is making decisions you can’t see, based on internal states you don’t know about, in exactly the situations where you’re counting on it

Most organizations treat storytelling as a craft problem. They hire a few good writers, tell them to “find great stories,” and wait for the magic

The Silicon Valley Bank Story You Need to Know In March 2023, Silicon Valley Bank had $200 billion in assets and was the 16th largest

Your corporate team just designed a brilliant sustainability initiative. The ROI is solid. The brand positioning is perfect. Your investors will love it. There’s just

Board Governance Redesign for National Professional Association Client: A national healthcare association with one 10,000 members and annual revenue of $8.5M Challenge: Board meetings consistently ran 6+

Customer Feedback Integration for Restaurant Group Client: Restaurant group operating 8 locations with shared operations team Challenge: Customer feedback existed in four different systems (online reviews, comment

Stakeholder Alignment Session for Federal Grant Program Client: Federal agency managing $400M grant program across 12 states Challenge: Program review meeting scheduled with OMB, agency leadership, state

AI Member Guidance Framework for Regional Trade Association Client: Regional trade association with 850 members in manufacturing sector Challenge: Members were asking staff “Should we use AI?”